THE
BRAZILIAN
CONNECTION Fine Gemstones & Custom Jewelry Frequently
Asked
Questions
Are the gemstones that you
sell
genuine? -------
Absolutely,
unless the lot# is clearly identified as being syntheticor man-made, rest
assured that all
gemstones are genuine.
Can I see a
photo of the
gemstone
before I buy?-----------Yes, digital
photos
will be e-mailed at your request for anyof our gemstones
If I have questions, can I actually speak to
someone?------
For Sure! Use our phone number listed at the bottom of this page to call any day between
the hours of 9:00 AM to 9:00 PM, Eastern time.
What if I need something that you don't have
listed?
-----Our compllete inventory is not on our
web pages. We may have what you
need in
stock.If
you e-mail us or
call us with yourrequest, we will
either fill your order or
do our best to
locate what you are looking for.
What if I don't like what I receive?---With the exception of custom made jewelry, we
have a 30 day, no questions asked, return policy. Simply return
the
gems in their original condition
and
the
purchase price will be refunded.
How
long does it take to
ship
my order? ----------------Most
times, orders are shipped the
same
day. Occasionally a stone may be out on memo and it will take a few days to get it returned.
Will you set your gemstones in jewelry for
me?--Yes
indeed! That is one of our specialties. We have thousands of quality settings available
to
us in gold or silver. We will
furnish photos of possible
settings to you after we know
a little about your wishes.
How about ring sizing charges?*-------We
will size any ring that is purchased from us at no charge for sizes
between #2 & #8. Above #8,
there
is a $5.00 charge for each
additional size.